Our common questions
What does my Unique Booking Code entitle me to?
This offer entitles you to enjoy a Fun Day Out for two people at a participating venue. Should your requirements differ from this standard offering, please notify our Take Time Reservations Department at time of booking.
How do I redeem my Fun Day Out?
- When you are ready to book your Fun Day Out, contact the Take Time Reservations Department on 01565 831 816 quoting your Unique Booking Code, to book your experiential gift. We recommend choosing a few suitable venue options in order of preference.
- Phone lines are open Monday to Friday from 9:00am to 5:00pm, excluding bank holidays. Call charges may vary and calls may be recorded and monitored.
- Please note, you can only book your Fun Day Out between 1 to 28 days prior to the date of your visit. Same day bookings are not permitted.
Is there an expiry period relating to my Fun Day Out?
Your Fun Day Out is valid for up to 18 months from the date of issue.
Can I choose whichever venue / attraction I like?
Yes, the choice is completely yours, providing the Fun Day Out is featured in the promotion. Subject to availability and venue terms and conditions, which may include age, health, weight, height, fitness and ability restrictions. Featured venues are subject to change.
Do you have more venues / attractions than the ones featured in the booklet that I received?
The accompanying booklet features a small selection of participating locations, the website details the full selection for this promotion.
Please note that dates are subject to availability and the venues continuation within the promotion.
Can I bring additional guests?
The offer entitles you to a Fun Day Out for two people, additional guests are subject to the venues’ availability and policies. Any extra guests, in addition to the offer, will need to be paid for by the customer directly to the venue.
Can I change my mind after I have made a booking?
Once you have chosen and booked your Fun Day Out, we cannot make any changes or cancellations. If you choose to cancel, your booking your Unique Booking Code will become void and no monies will be refunded
Can I contact the venue or attraction and book directly with them?
No, all booking enquiries are to be made through our Take Time Reservations Department, any bookings made directly with the venue will not be honoured.
What happens when we have made the booking?
Once your booking has been initially confirmed with the Take Time Reservations Department and your chosen venue, we will send you a customer confirmation by email or post, which confirms the full booking details. We kindly ask that you take this confirmation with you and present it on arrival.